Privacy Policy
This Privacy Policy explains how Neural Networks Courses (“we”, “us”, “our”) handles personal data when you visit our website, create an account, purchase a course, or contact support. We collect and use only what is reasonably necessary to operate and secure the service, deliver purchases, and improve course quality. We do not sell personal data.
Data we collect
Depending on how you use the service, we may collect the following categories of information:
- Account information: email address, password hash (never your plain password), basic profile details you choose to provide.
- Purchase and billing records: course purchases, transaction IDs, invoices/receipts metadata. Payment card details are handled by payment providers, not stored on our servers.
- Support communications: messages you send to support, attachments you choose to include, and our replies.
- Device and usage data: IP address, approximate location derived from IP, browser type, pages viewed, timestamps, and diagnostic logs. Where possible, we aggregate or pseudonymize analytics.
- Preference data: cookie consent choices, theme preference, language (if applicable), and similar settings.
Why we use your data
We use personal data only for purposes that align with running an education platform:
Service delivery
Create and manage accounts, provide access to purchased content, process transactions, and maintain user settings.
Security and fraud prevention
Detect suspicious activity, protect accounts, rate-limit abusive traffic, and maintain platform integrity.
Support & communication
Respond to requests, troubleshoot issues, and provide service notices (e.g., changes to terms or important security updates).
Product improvement
Analyze aggregated usage to understand what lessons work best and improve navigation, performance, and course quality.
Cookies & similar technologies
We use cookies and local storage for essential functions (such as keeping you signed in and remembering preferences). If analytics cookies are available, you can opt in or out via the cookie settings modal in the footer. You can also manage cookies through your browser settings; disabling some cookies may affect functionality.
Cookie categories
- Strictly necessary: required for core features and security.
- Functional: remember preferences like theme or consent choices.
- Analytics (optional): helps us understand aggregated usage patterns.
Data retention
We keep personal data only for as long as necessary to provide the service and for legitimate business purposes such as compliance, dispute resolution, and enforcing agreements. Retention periods vary depending on the type of data (e.g., purchase records may be retained longer for accounting/legal obligations).
Data sharing
We may share limited data with trusted service providers (processors) that help us run the platform (hosting, payment processing, email delivery, security monitoring). These providers are authorized to use personal data only as necessary to provide services to us and are expected to protect it appropriately. We may disclose information if required by law or to protect our rights, users, or the public.
International transfers
If you access our service from outside the country where our systems are located, your data may be processed in different jurisdictions. Where required, we use appropriate safeguards and contractual measures to protect transferred data.
Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. We will respond within a reasonable timeframe and may request verification to protect your account.
Request Data Export
You can request an export of your account data. This form is processed client-side only: your request will be recorded locally in your browser and shown as a reference. It does not transmit your data to our servers from this page.
Children’s privacy
Our service is not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided personal data, contact us and we will take appropriate steps.
Changes to this policy
We may update this policy from time to time. The “last updated” date below indicates when changes were made. Continued use of the service after updates means you accept the revised policy.